About Facilities First

About Facilities

Facilities First is Australia’s leading cleaning, maintenance and facility services management company, owned and operated by Serco. Our dedicated and diverse self-delivered team provides a scalable workforce and service tailored to the unique needs of your facility.

With 2500 directly employed cleaning staff and an extensive network of trusted maintenance partners, we provide a quality, seamlessly integrated service to more than 2400 sites across government, health and aged care, stadiums, hospitality, commercial and retail sectors.

Care Comes First

Care comes first

Care is at the heart of everything we do. A strong culture of care flows through our organisation and into every place we clean, maintain and manage.

It’s in our smallest gesture, a cheery good morning at the start of the day, all the way through to the quality service we deliver consistently and safely across a diverse range of facilities throughout Australia.

And care starts here… with our own team. We work hard to ensure that each and every member of the Facilities First team is given the opportunity to thrive. When we care for our people, we know it puts them in the best possible position to care for you… our clients.

Read more about Our Care.

Always Safe

Always safe

At Facilities First, we know that when our people are working safely it ensures your facility is operating at its highest level.

And that directly translates to the best possible experience for your guests and clients.

We are ISO 45001 accredited, the international benchmark for Occupational Health and Safety (OHS) Management.

Our robust processes and Work Health Safety and Quality Management (WHSQ) system guarantees compliance and service excellence across all sectors.

Digital technology and real time reporting are built into our safety processes. Our focus is on employing technology that is fit for purpose and has simplicity at its core. We have piloted an online WHSQ training system and are developing a one touch app purpose built for ease of use by our diverse Facilities First team.

Facilities First Journey

Our journey

From little things big things grow.

We commenced in 1994 with our first client being in the hospitality sector… requiring cleaning at a venue in the Rocks.

Fast forward just a few years of acquisition and phenomenal growth to a business with $250 million in revenue, 3000 employees, over 700 clients and 120 aged care facilities.

From the impressive new offices in Western Sydney, the Facilities First team members live and breathe their commitment to quality.

With a demonstrated track record across diverse sectors servicing business large and small, we’ve proven we are large enough to scale up and deliver superior service, yet still agile enough to remain flexible and tailor our service for every client. Meet the team.

Are you looking for a tailored cleaning or maintenance solution?

Contact the team at Facilities First for a seamless, integrated service delivered with care and guaranteed quality.

Care is at the heart of everything we do

Response to COVID-19

We are responding daily to COVID-19 while we continue to deliver the same exceptional level of service.

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Whole of Government

A successful re-tender for the Whole of Government Asset Maintenance Contract, doubling our footprint across NSW.

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Rebuilding Casula Public School

Casula Public School faced an enormous rebuild after they were hit by massive storms in late 2018... fortunately they could call on their trusted partner Facilities First Australia to manage the rebuild.

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Contact Facilities First