Client Services Manager - Cleaning

  • Outstanding company culture
  • Growth opportunities within a thriving business
  • Competitive Salary package inclusive of Vehicle and tools of trade

Is this what you are looking for?

A Client Services Manager role that see’s you are working at fast pace, within a great team, delivering exceptional services to clients

Who We Are?

Facilities First is Australia’s leading Cleaning, Maintenance and Facility Services Management company, Owned and Operated by Serco.

Facilities First have provided the highest quality of services to our clients and ensuring job satisfaction to our employees. We are now one of the fastest growing facility management service providers within the market.

We are looking for a skilled and driven Client Services Manager to join our school cleaning division supporting part of our Sydney portfolio.

The Role:

  • Oversee cleaning operational deliverables and achieve the KPIs set
  • Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors
    Supporting growth within your portfolio and identifying new business opportunities
  • Drive a high performing cleaning culture within your teams
  • Manage and deliver the expectations of clients and contracts
  • Visit clients and conduct regular audits and site inspections

The Person:

  • Experience in the Facilities Services industry is essential
  • 2+ years of experience in multi-site/service management
  • Can effectively communicate at all levels within the business in both verbal and written format
  • Understanding of workplace health and safety and ability to promote a safe work culture
  • Ability to prioritise and manage tasks to meet deadlines
  • Proficient with Microsoft Office and general computer skills
  • Proven interpersonal skills and ability to directly lead a team to achieve exceptional outcomes
  • Current National Police Check
  • Current Working with Children Check or ability to obtain one
  • Must be able to drive to various sites


  • Hold a current and valid Australian driver’s license
  • White Card and Working with children check
  • Unlimited Work Rights

What can we offer you?

  • Autonomy and support in your day-to-day activities
  • A workplace culture where our people feel valued, respected and empowered
  • Good salary and performance benefits
  • Become part of one of the fastest growing businesses in Australia and make your mark
  • High performing team with a long runway for career development


Facilities First are a proud Equal Opportunity Employer

Care is at the heart of everything we do

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