Delivering excellence in healthcare facilities management

Caregiver taking care of an elderly woman in a wheelchair

At Facilities First, we pride ourselves on our leading health and aged care facilities management – delivered with the needs of our clients – and yours – front and centre.

With over 50 years’ experience in healthcare facilities management, from village aged care to bespoke and high care facilities, we understand just what’s needed to provide expert, safe and industry compliant cleaning, housekeeping, linen management, grounds maintenance… and now catering.

Christopher Joyce, General Manager – Cleaning, oversees our highly skilled team of over 400 staff, plus maintenance and support teams, each dedicated to delivering the best service possible.

“We take a resident-focused approach,” he explains. “We give more time to our staff to meet and chat with residents and we provide expert training to ensure every team member delivers caring and highest-quality services.”

Top view of a Team picture of Facilities First

Expanding our resident-focused services

Our speciality health and aged care portfolio includes hospitals, day clinics and operating theatres, and we provide services Australia-wide.

Christopher explains that Facilities First recently won a contract with Catholic Healthcare, a major healthcare provider with a national footprint.

“We look after 32 facilities in New South Wales and Queensland for Catholic Healthcare. 

We service south east Queensland plus greater Sydney and the Illawarra region down to the border, greater Melbourne and Western Australia.”

While the number of facilities we’re looking after is growing, our core goal of caring, comprehensive and quality services remains consistent.

“We use the term ‘housekeeping’ rather than cleaning or laundering to reflect our resident-centric approach. An aged care facility is also a home, so we implement strict protocols – knocking when entering a room for instance – to ensure that every resident feels comfortable with our team.”

White bath towels on bed in hotel suite

Going above and beyond

One way that Facilities First ensures excellence for every customer is by providing customer-focused housekeeping and facilities management services. Our bespoke approach elevates aged care to a hospitality level, tailored to the expectations of residents.

“We cater our service offerings to meet any demand,” says Christopher. “In high end facilities for instance, we can add flowers to rooms, or additional housekeeping services.”

Facilities First provides bespoke bronze, silver and gold service packages, allowing clients to select the level of cleaning and housekeeping service that best suits resident requirements. We also provide every client with the flexibility to schedule our services as needed, whether it’s an extended breakfast service, or a turndown service each evening.

Chef preparing food in the kitchen

Introducing high-quality catering

Facilities First is also excited to announce a new catering service for health and aged care facilities across the country.

“There are very particular requirements when providing catering,” observes Christopher. “It ranges from the cost of goods to accredited food safety, which are fundamental elements of providing a safe and high-quality catering service.”

With our new owner, Serco, we now have the capacity to offer catering as an additional service offering. By providing comprehensive, compliant and integrated facilities management, ranging from housekeeping to lawn maintenance and now meals, we can help make it easy for aged care facilities – freeing up facility staff to focus on the medical and general needs of residents.

Housekeeping cleaning the house for protection from viruses

Staying safe through the pandemic

As we reported last year, Facilities First was quick to respond to the challenges of COVID-19, by implementing touchpoint cleaning and new, tailored protocols for every site.

While we deliver quality facilities management for diverse sectors including commercial, government, education and stadiums, the aged care sector remains a top priority, given our responsibility to protect the most vulnerable in our community.

Our teams are ISO 45001 accredited, the international benchmark for Occupational Health and Safety (OHS) Management, and we have a robust Work Health Safety and Quality Management (WHSQ) system that includes an extensive onboarding process and weekly safety audits for every facility. All staff have also completed and are registered with the Federal Government’s COVID-19 infection control training.

The Facilities First team goes above and beyond to deliver excellence in healthcare facilities management. Please contact us to find out more.

Are you looking for a tailored cleaning or maintenance solution?

Contact the team at Facilities First for a seamless, integrated service delivered with care and guaranteed quality.

Contact Facilities First