Call Centre Operator

Who We Are?

Facilities First Australia is Owned and operated by Serco, our team is part of the AsPac Facilities Management Business unit and one of the fastest growing FM service providers in the market. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about providing the best possible spaces for people to work, live and play.

At Facilities First, care is at the heart of everything we do. As an employer, we are committed to providing a supportive, safe and inclusive team culture for our people.

The primary purpose of this position is to be the first point of contact for any customer enquiries that relate to the AMC Contract as well as lodging and allocating reactive works with various stakeholders and systems.

Shift timing : 10 am – 6 pm (Mon – Fri)

The Role:

-Act as the “first point of FSC contact” for reactive works for all Service Calls and manage all day to day contact with internal and external stakeholders

-Liaise between Client Services Manager (CSM) and suppliers in relation to Workbill and supportive documentation – i.e. completion certificate

-Assistance in financial reconciliation against work performed vs Workbill budget

-Ensure all Service Calls and Work Orders are managed through Templa ERP system and complete within contract KPI targets

-Subcontractor management and any other related duties as directed

-Liaise with accounts payable to ensure payments are made

-Provide other ad hoc operational support services required to deliver FM Services

Skills and experience:

-Previous experience in a high-volume customer service or contact Centre role with proven customer delivery outcomes

-Effective written and verbal communicator. Confidence in liaising with internal and external stakeholders

-High attention to detail

-Ability to prioritise work and deliver in high volume situations

-Proficient computer skills

-Experience in the Facility Maintenance industry is desirable


-Unlimited Work Rights

-National Police Check within the last 12 months

-Covid -19 Vaccination

-Current Police check

What can we offer you? 

-Autonomy and support in your day-to-day activities

-Good salary and performance benefits

-Become part of one of the fastest growing businesses in Australia and make your mark

-High performing team with a long runway for career development


Facilities First are a proud Equal Opportunity Employer

Facilities First  requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this new requirement when submitting your application.

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