Client Services Manager – Maintenance

  • Full Time
  • Sydney

Who We Are?

Facilities First Australia is Owned and operated by Serco, our team is part of the AsPac Facilities Management Business unit and one of the fastest growing FM service providers in the market. We take pride in maintaining facilities to deliver an exceptional experience for the clients and communities we serve. We are passionate about providing the best possible spaces for people to work, live and play.

At Facilities First, care is at the heart of everything we do. As an employer, we are committed to providing a supportive, safe and inclusive team culture for our people.

We are looking for a skilled and driven Client Services Manager to join our maintenance division supporting our key clients

The Role:

-Championing Safety culture & performance

-Oversee operational deliverables and achieve the KPIs set

-Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors

-Supporting growth within your portfolio

-Manage and deliver the expectations of clients and contracts

-Visit clients and conduct regular audits and site inspections

-Regular and ongoing communications with clients and customers.

The Person:

-Experience in  working with a diverse range of stakeholders and operational objectives

-Superior organisation skills and ability to manage a variety of issues, concurrently.

-Strong understanding of current WHS regulations and ability to implement required process

-Can effectively communicate at all levels within the business in both verbal and written format

-Ability to prioritise and manage tasks to meet deadlines

-Proficient with Microsoft Office and general computer skills

-Ability to work both individually and within a team environment

Other Highly Regarded:

-Prior experience with government contracts

-Experience working in Schools Maintenance Contract

-Trade qualifications


-Hold a current and valid Australian driver’s license

-National Police Check within the last 12 months

-White Card and Working with children check

-Unlimited Work Rights

-Covid -19 Vaccination

What can we offer you? 

-Autonomy and support in your day-to-day activities

-A workplace culture where our people feel valued, respected and empowered

-Good salary and performance benefits

-Become part of one of the fastest growing businesses in Australia and make your mark

-High performing team with a long runway for career development

Facilities First are a proud Equal Opportunity Employer

Facilities First  requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this new requirement when submitting your application.

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