Operations Support Officer

  • Full Time
  • Sydney

Who We Are

Facilities First, owned and operated by Serco, is Australia’s leading cleaning, maintenance, and facility services management company. We are one of the fastest growing facility management service providers in the market. We are committed to delivering a high-quality service to our clients and providing a supportive, safe and inclusive team culture for our employees, with opportunities for leadership training and career progression.

The Role

We are looking for an Operations Support Offer to support our teams and work with both our supplier partners and internal stakeholders. Your key responsibilities will be to:

-Liaise between client services managers (CSM’s) and suppliers in relation to Workbill and supportive documentation – i.e. completion certificate.

-Produce stats on Expenditure vs Sales

-Assistance in financial reconciliation against work performed vs work bill budget.

-Act as the “first point of contact” for reactive works for all Service Calls and manage all day-to-day contact with internal and external stakeholders.

-Ensure all Service Calls and Work Orders are managed through Templa ERP system and Compile data for CSM’s KPI report.

-Liaise with accounts payable to ensure payments are made.

-Attend operational meetings and discuss the monthly results that will be tabled

-Work within monthly timelines for data processing

-Compliance with updating company registers within monthly time frame

You will have:

-Previous experience in Work order management system is highly desirable

-Experience working with KPI’s

-Exceptional planning, organising and analytical skills

-Proficiency in Microsoft Office Suite

-Strong verbal communication and written skills

-Well-developed problem solving and negotiation skills

-Ability to meet deadlines and prioritise tasks

-High attention to detail and organisational skills

What’s on offer:

-Inclusive work culture

-Continual skills training via our online induction

-Development and career progression opportunities


Facilities First Australia is an Equal Opportunity Employer

Please note we require employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this when submitting your application.


To apply for this job email your details to careers@facilitiesfirst.com.au