Client Services Manager - Maintenance

Who We Are

Facilities First is Australia’s leading Cleaning, Maintenance and Facility Services Management company, Owned and Operated by Serco.

Facilities First have provided the highest quality of services to our clients and ensuring job satisfaction to our employees. We are now one of the fastest growing facility management service providers within the market.

We are looking for a skilled and driven Client Services Manager to join our maintenance division supporting part of our Sydney portfolio.

The role:

  • Championing Safety culture & performance
  • Oversee operational deliverables and achieve the KPIs set
  • Develop and maintain strong, positive relationships with both internal and external stakeholders including direct staff and sub-contractors
  • Supporting growth within your portfolio
  • Manage and deliver the expectations of clients and contracts
  • Visit clients and conduct regular audits and site inspections

The person:

  • Experience in the Facilities Maintenance industry is essential
  • Trade qualifications are highly regarded
  • Experience working in Schools Maintenance Contract
  • Strong understanding of current WHS regulations
  • Can effectively communicate at all levels within the business in both verbal and written format
  • Ability to prioritise and manage tasks to meet deadlines
  • Proficient with Microsoft Office and general computer skills
  • Prior experience with government contracts highly regarded
  • Ability to work both individually and within a team environment


  • Hold a current and valid Australian driver’s license
  • White Card and Working with children check
  • Unlimited Work Rights

What we can offer you:

  • Autonomy and support in your day-to-day activities
  • A workplace culture where our people feel valued, respected and empowered
  • Good salary and performance benefits
  • Become part of one of the fastest growing businesses in Australia and make your mark
  • High performing team with a long runway for career development


This is an exciting new role to Facilities First so if you are up for a challenge and enjoy implementing change then don’t hesitate to apply.

Facilities First Australia is an Equal Opportunity Employer and Aboriginal and Torres Strait Islander candidates are encouraged to apply.


Care is at the heart of everything we do

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Whole of Government

A successful re-tender for the Whole of Government Asset Maintenance Contract, doubling our footprint across NSW.

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Rebuilding Casula Public School

Casula Public School faced an enormous rebuild after they were hit by massive storms in late 2018... fortunately they could call on their trusted partner Facilities First Australia to manage the rebuild.

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Contact Facilities First