Operations Support Officer

Who We Are?

Facilities First is Australia’s leading cleaning, maintenance, and facility services management company, owned and operated by Serco.

Facilities First is one of the fastest growing facility management service providers in the market, driven by providing a high-quality service to our clients and ensuring job satisfaction for our employees.

New role being introduced

This is a great administration lead role, responsible for the operational support required to deliver Facilities Maintenance Services to our client and for our sites, working with both our supplier partners and our internal stakeholders.

Key Responsibilities of the role:

  • Liaise between client services managers (CSM’s) and suppliers in relation to Workbill and supportive documentation – i.e., completion certificate.
  • Produce Stats on Expenditure vs Sales
  • Assistance in financial reconciliation against work performed vs Workbill budget.
  • Act as the “first point of contact” for reactive works for all Service Calls and manage all day-to-day contact with internal and external stakeholders.
    Ensure all Service Calls and Work Orders are managed through Templa ERP system and Compile data for CSM’s KPI report.
  • Liaise with accounts payable to ensure payments are made.
  • Attend operational meeting and discuss the monthly results that will be tabled
  • Work within monthly timelines for data processing
  • Compliance with updating company registers within monthly time frame

Qualifications & Experience:

  • Previous experience in Work order management system is highly desirable
  • Experience working with KPI’s
  • Exceptional planning, organising and analytical skills
  • Proficiency in Microsoft Office Suite
  • Strong verbal communication and written skills
  • Well-developed problem solving and negotiation skills
  • Ability to meet deadlines and prioritise tasks
  • High attention to detail and organisational skills


This is an exciting role to Facilities First so if you are up for a challenge and enjoy implementing change then don’t hesitate to apply.

Facilities First Australia is an Equal Opportunity Employer


Care is at the heart of everything we do

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Casula Public School faced an enormous rebuild after they were hit by massive storms in late 2018... fortunately they could call on their trusted partner Facilities First Australia to manage the rebuild.

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Contact Facilities First