Our Process

At Facilities First, we use a four step process to deliver cleaning, maintenance and facility services management across all sectors Australia wide.


Consult & Customise

It starts with cleaning, but we pride ourselves on delivering so much more…

Our process begins with you and the needs of your clients. We want to understand how we can deliver the best experience for your guests. Then we customise a solution that guarantees the delivery of a seamless, integrated service.


Scope & Formalise

Now we get serious, making sure we are all on the same page…

To formalise our relationship, we deliver a response document that outlines the scope of our agreement. You’ll have absolute clarity into our ongoing commitment and service delivery. In every instance, we work with you to deliver a dedicated service plan that is both flexible and responsive.


Onboard & Mobilise

We start as we mean to continue…

Our robust onboarding ensures we initiate our service with the best possible process in place. This structured approach includes all the necessary checks and balances. With mobilisation we initiate our time and process check ins.


Monitor & Maintain

Now that we’re up and running, it’s important to keep our process in check…

Real time reporting puts control in your hands. Our top-tier, custom technology allows you to track staff performance and progress. A weekly health and safety audit ensures our processes are maintained and our risk assessment is up to date.

Care is at the heart of everything we do

Response to COVID-19

We are responding daily to COVID-19 while we continue to deliver the same exceptional level of service.

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Whole of Government

A successful re-tender for the Whole of Government Asset Maintenance Contract, doubling our footprint across NSW.

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Rebuilding Casula Public School

Casula Public School faced an enormous rebuild after they were hit by massive storms in late 2018... fortunately they could call on their trusted partner Facilities First Australia to manage the rebuild.

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